JOB SUMMARY:
The Sales Support cum Renewal Specialist plays a pivotal role in providing comprehensive assistance to the sales team while focusing on customer renewals. This position involves supporting field sales representatives in their activities and ensuring the successful retention of existing clients through effective renewal strategies.
RESPONSIBILITIES:
1). Sales Support:
- Collaborate with field sales representatives to facilitate the sales process, including lead generation, qualification, and follow-up.
- Assist in the preparation of sales presentations, proposals, and contracts to support sales efforts.
- Maintain accurate records of sales activities, customer interactions, and pipeline management using CRM software.
- Conduct market research to identify new sales opportunities and provide insights to the sales team.
- Coordinate with internal departments to address client needs and ensure timely delivery of products or services.
2). Renewal Management:
- Proactively engage with existing clients to facilitate the renewal process and secure contract extensions.
- Monitor contract expiration dates and proactively reach out to clients to discuss renewal options.
- Negotiate renewal terms and pricing with clients to maximize revenue retention.
- Address client concerns and objections to renewal through effective communication and problem-solving.
- Collaborate with account management and customer success teams to ensure a seamless renewal experience for clients.
QUALIFICATIONS & EXPERIENCE:
- Minimum A Level/Diploma and above.
- Immediate start.
- Proven experience in sales support, customer service, or inside sales roles.
- Strong communication skills, both verbal and written, with the ability to engage with clients effectively.
- Excellent organizational skills and attention to detail to manage multiple tasks concurrently.
- Ability to work collaboratively in a team environment and build positive relationships with stakeholders.
- Demonstrated ability to meet deadlines and achieve sales targets in a fast-paced environment.
- Prior experience in contract negotiation and renewal management is a plus.
