- Answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork
- Responsible for operational duties related to spa retail
- Train Spa staff by making sure staff has knowledge of product on the floor, coordinating with vendors/designers who can provide training and sales support, and coordinate with buying team to provide support in this area
- Merchandising and maintenance of neat and orderly retail displays
- Coordination of vendor set up, purchasing, and receiving as it pertains to the retail operation
- Sourcing Product when applicable
- Coordinating with buying team by provide sales information and guest feedback and partnering with buyers on trunk shows, promotions or sales contests for staff
- Implementing new procedures for Spa Coordinators and Spa Attendants in order to improve productivity and service delivery in regards to the retail operation
- Monitoring Spa Coordinator and Spa Attendant performance and providing feedback
- Monitoring the guest areas of spa to ensure that the front desk, spa lounge, locker areas, and fitness facilities are at all times neat, orderly, and well stocked
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