Key Responsibilities:
The Warehouse Operations Associate will be the key contact point of inbound sales, which involves orders processing, coordinating deliveries, inventory and sales orders analysis/reporting.
Job description:
· Waving orders daily, ensuring all orders are checked and handed over to 3PL within SLA.
· Handle the Scale Inventory system, ensuring that the physical stock and records in the system are accounted for, and undertake investigation when there are discrepancies, when necessary.
· Bi-monthly ordering of packaging materials, constantly checking and updating the utilization of packaging materials records.
· Raise the PO for packing materials.
· Liaison and follow up with KAM regarding urgent shipment, eg 3PL, Lalamove
· Manually creating AWB for urgent orders in 3PL system.
· Liaison with Customer Service bi-monthly, monthly checking of 3PL delivery and ensure that status updated to delivered timely in our OMS.
· Constantly checking on any request from Customer Service, ie, wrongly delivered items or exchange items.
· Raising tickets (when there’s any issues) in system and following up closely until its closed.
· Bi-monthly checks on inventory for returns and damage via shared google sheet.
· Ensuring all expiring stocks are alerted to KAM timely.
· Submit clearance if there’s a need for visitor to visit the warehouse
· Assist in process improvement such as cost analysis, tracking and reporting
· Any other ad-hoc duties as assigned and required
Key Qualifications
· Diploma in any discipline
· Good customer service skill
· Able to work in fast-paced environment
· Conversant in MS Excel
· Knowledge or experience logistics/supply chain
