Job Description
- Provide end-to-end support for SAP HCM modules, including configuration, troubleshooting, and user training, to ensure the effective utilization of HCM functionalities.
- Analyse and resolve system issues, tickets, and user inquiries related to PA, OM, TM, Payroll, and Benefits in a timely manner, adhering to SLAs and minimizing downtime.
- Conduct root cause analysis of system errors and discrepancies, implement corrective actions, and document solutions for future reference.
- with cross-functional teams to ensure day to day stability of the system to meet evolving business requirements.
- Participate in system testing, including unit testing, integration testing, and user acceptance testing, to validate system functionality and data integrity.
- Develop and maintain documentation, training materials, and user guides to facilitate knowledge transfer and ensure consistent use of SAP HCM functionalities.
- Stay abreast of SAP updates, releases, and best practices to continuously improve system performance and enhance user experience.
- Collaborate with HR business users and stakeholders to gather requirements, define scope, and prioritize system changes and enhancements.
- Assist in the development and delivery of end-user training sessions and workshops to promote adoption and usage of SAP HCM functionalities.
Requirements
- Bachelor's degree in Information Technology, Human Resources, or related field.
- Minimum of 3 years of experience in SAP HCM support and configuration.
- SAP certification(s) in Human Capital Management (HCM) preferred.
- Strong technical skills and proficiency in SAP HCM modules, including PA, OM, TM, Payroll, and Benefits.
- Excellent problem-solving skills and ability to analyse complex issues to develop effective solutions.
- Solid understanding of HR processes, policies, and regulations.
- Excellent communication and interpersonal skills, with the ability to interact with HR business users at all levels of the organization.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Experience with system testing, documentation, and training preferred.
