Salary Range: $3,200 - $4,200
Working Location: Village Hotel Sentosa
Responsibilities:
1. Supervise the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center.
2. Ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.
3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy.
4. Assist in guest check-ins and check-outs including inspecting rooms assigned to VIPs before their arrival and other VIP related tasks.
5. Check the Logbook and monitor housekeeping discrepancy reports and take corrective actions when necessary.
6. Handle security-related matters, including directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
9. Conduct spot checks on outlets in the absence of the Outlet Manager.
10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
Interested candidates, please send your updated resumes via whatsapp to 91877866. Thank you.
Hanny Nurdjaja (R21101563）
