- Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.
- Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer care, general operations.
- Ensure effective operations in the centre.
- Manage staff enquiries, feedbacks and escalations.
- Train and manage new staff in both customer support and general operations.
- Develop and maintain a comprehensive training manual for staff.
- Organise and conduct events to promotes leads and meet sale targets.
- Track and manage budgets fore both customer care and general operations.
- Plan, manage and coordinate various projects related to customer care support, general operations and inter-department collaboration.
- Develop a strong understanding of the organisation’s internal processes, academic programmes and services.
- Act as a key consultant for parents of existing and prospective students who are considering taking up new subjects; offering recommendations of our suitable academic programme to boost lead creation.
- Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
- Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
- Collaborate with different teams to ensure the successful execution of client engagement
- Improve processes to promote customer satisfaction and better efficiency in the organisation.
- Develop new contacts and sales leads to reach sale targets.
- Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.
Details
- Onsite role based in Singapore
- 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
- Weekday: 12-9pm
- Weekend: 9-6pm
- Remuneration: $2500 - $3200
