TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Video Infrastructure is one of the world's leading video platforms that provides media storage, delivery, transcoding, and streaming services. We are building the next generation video processing platform and the largest live streaming network, which provides excellent experiences for billions of users around the world. Popular video products of TikTok and its affiliates are all empowered by our cutting-edge cloud technologies. Working in this team, you will have the opportunity to tackle challenges of large-scale networks all over the world, while leveraging your expertise in coding, algorithms, complexity analysis, and large-scale system design.
Responsibilities
1. Track, analyse and conduct troubleshooting via online and offline channels. Come up with optimization strategies and tactics.
2. Actively participate in planning and building our Quality System (QS).
3. Communicate with users to identify needs and expectations. Collaborate with product management, R&D and service teams to meet customer requirements.
4. Ensure standardization of service quality by providing supporting data.
5. Take holistic approach to optimize established technical support mechanism as well as our QS.
Qualifications
1. Bachelor’s degree in Computer Science or equivalent.
2. Able to work in fast-pace environment and embrace constant changes and challenges.
3. Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.).
4. Strong experience in troubleshooting with critical problem-solving skills.
5. Demonstrates strong interpersonal skills and communicate with all levels within the organization.
6. Related working experience would be highly preferable.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
