The Opportunity
- This is an exciting opportunity for an experienced Call Centre Associate to join their team
- This will start off as a 1 year contract
The Job
- Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- Ensure accuracy and compliant for all customers' requests
- Successfully cross-buy the Bank's products and services
- Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
The Talent
- Fluency in English with excellent communication skills.
- Open to rotational shifts (morning/afternoon) - 5 days work week
- Disciplined, mature and able to multi-task independently under pressure.
- Service-oriented with strong interest in developing a customer-focused career.
- Pleasant personality and able to work effectively in a team.
- Prior customer service experience (either frontend or backend)
- Prior call centre experience is an advantage
- Tech savvy
Next Steps
- Drop your resume and contact us to follow-up, or send your resume to [email protected]
- Email Topic: Apply Call Centre Associate
- Only shortlisted candidates will be contacted
