Job Purpose
The shortlisted candidate can gain practical experience in project management and contribute meaningfully to ongoing projects.
Individual Contributor or People Manager
- Individual Contributor
Duties and Responsibilities
(A) UAT Testing
- Assist in executing test plans and test cases for user acceptance testing.
- Identify, document, and track software defects and issues using bug-tracking systems.
- Work closely with development teams to troubleshoot and resolve issues promptly.
- Communicate test results and findings to project stakeholders and team.
- Provide feedback and recommendations for improving software quality and user experience.
(B) JIRA Management
- Assist in raising and following up with tickets.
- Manage the configuration and administration of JIRA to support project management and software development processes.
- Troubleshoot issues, perform root cause analysis, and implement solutions to resolve technical problems.
(C) Stakeholders Management
- Coordinate with the relationship managers team and clients in resolving client/user login issues.
- Coordinate with banks, operations, and reconciliation teams on any portfolio-related issues.
- Handle user queries and monitor app issues to closure by coordinating with product and development teams.
(D) Training and Content Creation
- Prepare training content and conduct training – bringing awareness to the team.
(E) Access Management of Application
- Coordinate the creation of new access during onboarding of new hires and manage ongoing access of all users to all modules of the application.
Qualification
- At least a bachelor’s degree in computer science, Technology, Finance, business or a related field.
Soft Skills
- Proactive, meticulous, and attention to details.
- Ability to work independently.
- Good attitude with strong organizational and time management skills.
- Strong analytical and problem-solving skills.
- Strong communication and facilitation skills.
