Job Duties
- Ensuring a high level of quality in the services and deliverables provided by the company
- Involved in the quality assurance and service level agreement of maintenance projects
- Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
- Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
- Manage and ensure timely delivery of projects
- Liaising with clients to discuss and identify their project requirements
- Evaluate and resolve any discrepancies and problems that arises during project delivery
- Actively engaging customers to find out their level of satisfaction with the services provided
- Initiate processes to improve the service level provided by the company
- Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
- Ensure project output consistently meets requirements and standards
- Conduct User Requirement Workshops
- Conduct User Training sessions
Qualifications and Skills
- Must possess at least a Bachelor’s Degree.
- Preferably at least 1 year of experience in IT Software or related field.
- Certifications in Project Management are advantageous.
- Working knowledge in MS Office, Project Management and Visio
- Able to handle multiple tasks/projects simultaneously.
- Customer-oriented person with excellent communication skills, both written and verbal.
Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
https://www.wphdigital.com/notices
