Responsibilities
• Providing administrative support to the sales team, assisting in order processing, customer inquiries, and ensuring a seamless sales process.
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment.
• Verify order information, update order status and communicate any delays or issues to customers as necessary.
• Resolve customer complaints or issues effectively and escalate complex matters to the appropriate channels.
• Maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.
• Organize and maintain filing systems for easy retrieval of documents.
• Assist in other administrative tasks and projects as assigned by management.
Requirements
• Min Diploma holder in business administration with a minimum of 1 - 2 years of admin experience
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and order processing.
• Customer-focused attitude with a dedication to providing exceptional service.
• Ability to work independently as well as part of a team.
• Strong time management and multitasking skills.
Licence No: 12C6060
