Job Description:
- Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
- Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
- Manage customer calls, complaints, provide service recovery and to escalate cases where necessary.
- Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
- Other ad-hoc duties as assigned.
Requirements
- Minimum GCE ‘O level.
- 1 to 2 years’ relevant experience in a call centre environment. Candidates with no relevant experience are welcome to apply.
- Proficient in Microsoft Office.
- Possess excellent interpersonal skills with the ability to multi-task.
- React effectively and calmly in emergency situations.
- Maintain high level of confidentiality concerning customer’s data
Interested candidates can write in to Ann at [email protected]
Ann Goh Xin Ting
R1875289
Recruit Express Pte Ltd
E.A License: 99C4599
