We are hiring Customer Service Associate - 6 to 12 months contract
Job Description
- Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Undertake projects or other responsibilities as assigned
Requirements
- Preferably ’A’ Levels or Diploma holder with relevant working experience.
- Good interpersonal and communication skills.
- Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
- Possess a pleasant and cheerful disposition.
- Meticulous and detailed-oriented.
Interested candidate, please sent your resume in MS Word format to [email protected]
Philena Tan Jin Mei
Outsourcing Team
Recruit Express Pte Ltd (99C4599)
We regret that only shortlisted candidates will be notified.
