Responsibilities:
- Manage the staff and the day-to-day operations of the Customer Service Department to ensure that the daily activities of the department comply with the Bank’s policies, procedures, relevant regulations and proper functioning of controls and that customer service standard is maintained at all times.
- Drive and support process re-engineering and digitization initiatives to improve productivity.
- Drive the core banking system change within the Customer Service Department.
- Ensure that Branch Operating Manual (BOM) is reviewed and updated in a timely manner.
- Ensure audit/compliance observations are closed in a timely manner.
- Identify, assess and review the performance of the staff and identify gaps, if any, and work with HR to upskill/re-skill the staff to increase operational effectiveness and efficiency and to future-proof all roles.
Requirements:
- Min degree with at least 10 years’ experience in a similar role with a bank
- Experience in retail banking services; Anti-money laundering policies and procedures; Financial Services Regulatory Environment; process Management.
- Industry knowledge in MEPS+; G3/CTS, including participation in annual industry exercise; SDIC knowledge and testing; ISO20022 project testing and involvement, an understanding of the banking industry and its best practices.
- Experience in FAST & Paynow system an added advantage
Please state your availability, current and expected salary in the resume.
Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24192
Tel: 6233 0482 - Eddie Tang (R1221129)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129
