RESPONSIBILITIES:
1) Support on-site and remote end-users to resolve IT-related issues
(hardware/software/network) on their notebooks/desktops and related peripherals.
2) Resolve issues that occur outside work hours whenever needed.
3) Other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE:
• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or
similar role for about 1-2 years.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF
scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice
products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to work effectively in multi-cultural environment
• Ability to deal with ambiguity, negotiation, unorganized situation
• Ability to leverage on available tools such as subscription services, internet or other
online services to support functions
• Continuous self-learning and self-initiating
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional
manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm
