JOB SUMMARY:
The Sales Support cum Renewal Specialist plays a pivotal role in providing comprehensive
assistance to the sales team while focusing on customer renewals. This position involves
supporting field sales representatives in their activities and ensuring the successful retention
of existing clients through effective renewal strategies.
RESPONSIBILITIES:
1. Sales Support:
Collaborate with field sales representatives to facilitate the sales process, including
lead generation, qualification, and follow-up.
Assist in the preparation of sales presentations, proposals, and contracts to support
sales efforts.
Maintain accurate records of sales activities, customer interactions, and pipeline
management using CRM software.
Conduct market research to identify new sales opportunities and provide insights to
the sales team.
Coordinate with internal departments to address client needs and ensure timely
delivery of products or services.
2. Renewal Management:
Proactively engage with existing clients to facilitate the renewal process and secure
contract extensions.
Monitor contract expiration dates and proactively reach out to clients to discuss
renewal options.
Negotiate renewal terms and pricing with clients to maximize revenue retention.
Address client concerns and objections to renewal through effective communication
and problem-solving.
Collaborate with account management and customer success teams to ensure a
seamless renewal experience for clients.
QUALIFICATIONS & EXPERIENCE:
• Minimum A Level/Diploma and above.
• Immediate start.
• Proven experience in sales support, customer service, or inside sales roles.
• Strong communication skills, both verbal and written, with the ability to engage with
clients effectively
• Excellent organizational skills and attention to detail to manage multiple tasks
concurrently.
• Ability to work collaboratively in a team environment and build positive relationships
with stakeholders.
• Demonstrated ability to meet deadlines and achieve sales targets in a fast-paced
environment.
• Prior experience in contract negotiation and renewal management is a plus.
