At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Specific Accountabilities
- Responsible for operations and SLA performance across region
- Responsible for establishing and maintaining positive customer relationship within region
- Maintain an overview of the regional account status and report as required
- Partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
- Manage autonomously complex and routine projects (e.g. Road-Map development, Best-Practices Drive/Solution Design, Business Intelligence) both related to the Global Account
- Support internal and external contract negotiations.
- Bring in continuous improvement initiatives. Do things different & challenge the status quo
- Manage budgets across sites and region
- Setup & run escalations, internal & external communication procedures on all levels
- Ensure timely and correct billing across all operations
- Support Global Business Development in new business opportunities
- Conduct external business review meetings covering e.g. service performance, business trends, opportunities
- Ensure compliance to internal and external processes
- Establish and continue leadership of a functional regional and local account management team
Skills Required
- Ability to build and drive high performance teams through empowerment and accountability supported by clear communication & visibility
- Translating objectives into clear plans for execution with commitment and governance
- Ability to engage with frontline
- Excellent Project Management and Business Process modelling skills
- Excellent interpersonal competencies; customer centric approach and cultural sensitivity
- Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines
Experience And Qualifications
- Solid and proven operational experience in CL: 10+ years
- Documented successful leadership experience
- Bachelor's degree in business administration, engineering, logistics and supply chain, or a related field; or professional certification such as MBA, PMP, Six Sigma, or Lean Certification is preferred
Why DB Schenker?
- Competitive salary package
- Opportunities for career growth and development, both locally & internationally
- Supportive and collaborative team environment
- Access to company-wide training programs and initiatives
