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Jobs in Singapore   »   Jobs in Singapore   »   Outlet Manager (Beauty)
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Outlet Manager (Beauty)

Expressions Pte. Ltd.

Expressions Pte. Ltd. company logo

We are looking for an Outlet Manager to join our dynamic team in a leading beauty and wellness company. As the Outlet Manager, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring exceptional customer experiences, and driving the success of our brand. If you are a passionate and results-driven individual with a background in beauty and wellness management, we invite you to be part of our innovative and thriving organization. Responsibilities may include but not limited to:


  • Drive a team of Consultants and therapists to optimize sales by upholding exceptional service and retail standards, ultimately achieving customer service and sales objectives.
  • Manage all aspects of refund and complaint cases to ensure resolution and customer satisfaction.
  • Gather customer testimonials, feedback form, before and after photos.
  • Brainstorm marketing strategies to boost outlet sales figures.
  • Identifying areas for enhancement and implementing necessary changes to elevate the overall customer experience and service standard.
  • Demonstrate resourcefulness, a service-oriented approach, active engagement, and effective hands-on management skills.


Requirements:

  • Minimum of 3-5 years of experience in the Beauty/Spa Industry, with a preferred background in a managerial role.
  • Highly motivated person who is sales-driven & result orientated.
  • Proven sales track record and the capability to meet sales targets.
  • Excellent communication, interpersonal skills, and customer service attitude.
  • Preferably someone who is able to communicate in English and Chinese language.


Working Location: City Hall MRT / Changi Airport MRT


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