- Manage home care client data base to ensure completeness and accuracy.
- Process home care referrals through AIC referral system as point of liaison.
- Peform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required.
- Coordinate internal and external referrals of services required (e.g referring home personal care client for home nursing or medica social worker).
- Coordinate with volunteers to engage home care clients meaningfully.
- Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients.
- Respond to complaints and feedbacks from clients and next-of-kin.
- Manage and schedule deployment of care staff/clinicians for clients based on their preferred date, time and frequency of service, etc.
- Check and verify invoices based on the services rendered every month.
- Collect relevant and accurate data for reporting to management and regulatory authorities.
- Participate in project work (e.g quality improvement within department/orgnaisation) to improve the quality of care and services to patients.
- Identify service gaps in response to client's needs and make recommendations to improve service provision of home care.
- Any other duties assigned by reporting officer.
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