Job Responsibilities:
- Greet guests, and respond to guest inquiries promptly
- Liaise with event organizer and conduct briefing to banquet staff of the event to ensure smooth running of the events
- Coordinate promptly with banquet staff and other departments (Catering Sales, Kitchen, Housekeeping) in regards to guest’s requests
- Train and guide new staff to ensure consistency in standards of service delivery and operating procedures in accordance with Hotel’s policies and procedures
- Maintain & update par stock for operating supplies e.g. glassware, beverages, mise en place etc. for smooth operations
- Ensure cleanliness follow SOP standards at banquet-service-station, banquet storeroom and banquet office areas at all times
- Maintain & ensure working condition for all banquet equipment and report defects (if any) for repair
- Adheres to local regulations concerning health, safety, or other compliance requirements
- Liaise with Banquet Operations Manager in regards of incidents and issues which requires further assistance and/or follow-ups
- Assist in table setting, operating the AV systems etc during event preparation
- Equip with updated knowledge of the Hotel’s products and services especially in the area of F&B offerings
- Assist in guest-contact activities such as serving food and beverage and attending to VIPs
- Resolve guest complaints/ feedback in a professional manner and follow-up efficiently
- Supervise and coach/guide casual workers during banquet events
- Attend on-the-job & refresher training as and when needed
- Perform other duties as and when assigned by the Management
Education & Work Experience:
- Diploma / Higher NITEC / NITEC in Electrical / Mechanical / Building Services / Facilities Technology or Building Certificate from a recognized training Institution
- Minimum 3 years of relevant experience in plant facility/hospitality management operation & maintenance environment
- Good communication and supervisory skills
- Competence in using MS office
