Principal Accountabilities:
Increase revenue through deep Client relationships
- Proactively manage and strengthen Client relationships by being their problem solving “go to” person
- dentify and build rapport with key decision makers within allocated clients’ accounts
Sales cycle and Client service
- Drive sales revenue by ensuring repeat business through superior Client service
- Develop cross selling strategies and opportunities that broaden the use of the Group’s products andservices within allocated Client accounts
- Action all Client leads and enquires issuing and following through on all quotes and proposals in a timelymanner to win such opportunities
- Manage all contract administration including quotes, contract delivery schedules, utilization reports,contract extensions and terminations.
- Liaise with the accounts team to ensure accurate and timely invoicing and resolve any sales invoicingissues in an expeditious manner
- Cash collection responsibility for all allocated accounts including timely escalation to senior managementon unpaid sales invoices with disputes or non-payments.
Teamwork
- Play a key role in cross-group collaboration by influencing other departments, regions and all members ofstaff to consistently extend goodwill and efficiency in dealing with Client requests, enquiries, support andassistance
- Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery,contractual and/or commercial challenges impacting Client account performance
Market intelligence
- Gather and communicate business intelligence gained relating to Client accounts, the market and thecompetitor landscape, creating the platform to displace competitors and identify new opportunities whichwill strengthen existing and develop new Client relationships
Reporting
- Circulate a daily Client contact report by end of day email categorised between inbound and outbound calls
- and visits
- Assist in the weekly revenue flash compilation as required
- Prepare and contribute to periodic budget and forecasting exercises
- Prepare and deliver Client account strategies and update “Map the Market” for all allocated Client account as required
Requirements:
- Ability to proactively manage Client relationships from initial approach to order closing and ongoing Client relationship management
- Display strong interpersonal, relationship development and negotiating skills, outstanding commercial awareness and good all-round business practice
- Well organised and decisive with excellent communication skills, capable of successfully operating in a technically challenging, Client focused, service orientated environment
- Manage own workload while working towards the accomplishment of common goals/business objectives in a highly collaborative, yet demanding environment
- Be able to demonstrate excellent computer skills including excel spreadsheets and Power Point presentations
- Conduct one’s self to ensure that the reputation of the company is maintained to the highest level possible
