Reporting to the Revenue & Reservations Manager, the incumbent will be required to:
- Handle guest telephone and email inquiries, and improve guest experience score.
- Offer appropriate room types, price inclusions, upsell and handle price objections.
- Ensure all reservations are thoroughly reviewed prior to guest’s arrival
- Review daily reservation booked, reservation cancelled, and arrival report
- Manage group block activities, e.g. cut-off dates, rooming lists, pick-up, wash, etc.
- Track sales and promotions, and provide feedback to Sales & Marketing departments.
- Manage department’s roster, and guide team members in executing operational tasks.
- Advocate Revenue Management culture across all hotel departments
- Communicate rates, monitor call quality, and manage forecast, pick-up and actual revenue data.
- Promote working culture around the brand’s five core values of Ownership, Excellence, Integrity, Empathy & The Art of Fun.
