1. Responsible for the day-to-day operations of the entire hotel and welfare of the guests.
2. Oversee the smooth flow of the daily Front Office Operations.
3. Assist in coordinating with Reception Colleagues on group arrivals and departures in the absence of the Assistant Managers.
4. Attend to guest requests/ feedbacks and to make the best effort to ensure the guests’ positive stay experience.
5. Assist in conducting shift briefings and provide feedback and information to the team in the absence of the Assistant Managers.
6. Performs any other duties assigned by Front Office Manager.
