Responsibilities:
- Build strong relationships with franchisees and the teams to verify the ongoing training platform performance
- Work directly with franchisees from all brands to ensure training material is updated and relevant
- Collect feedback regularly to evaluate, improve, and fix any issues within training content and training platform
- Work closely with the International Training team and training vendor partners within various projects
- Set up training content for new countries' entries
- Continuously learn about the platform, training processes, system, and client's brands
- Ability to travel if required
Qualifications:
- A Bachelor’s degree or above
- Hands-on experience with Learning Management Software (LMS)
- Very good computer skills (skilled with Microsoft applications such as Excel is a must)
- Excellent communication and organizational skills in interacting with external people (customers, suppliers, etc)
- Ability to remain professional and courteous with customers/franchisees at all times
- Experience in training/coaching content development
- Good in English, both spoken and written
- Good analytical and problem-solving skills
- 2-4 years Training experience
- 2-4 years of experience working in an international role is preferable
