Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.
• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
Solicit customers feedback and identify problem trends for improvement actions.
Working arrangements:
- 5 working days per week - 4 weekdays 1 weekend
- AM shift will be any 8 hours between 8am - 8pm
- PM shift will be any 8 hours between 1pm - 12 midnight
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971
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