AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.
As a Customer Service Officer, you are required to communicate professionally, determining the nature and purpose of their enquires. Ensure customers’ requests and queries are attended to promptly, politely, and efficiently.
Job Responsibilities:
- Manage and provide customer service support via Emails/Live Chats to resolve client queries
- Follow up with customer inquiries and requests
- Provide appropriate assistance and solution to customers on company's products and services according to their need and requirement.
- Ensure information such as production information, pricing and promotion are up to date
- Coordinate and ensure that all KPIs are met in customer engagements
Job Requirements:
- Minimum 1 year experience in Customer Service
- Service-oriented, positive attitude and willing to learn
- Be informed of the news and trends of the PC market is an added advantage
- On-the-job training will be provided
Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)
