Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner.
- Develop and establish financial budget and plans.
- Develop and maintain business continuity strategies, policies and guidelines.
- Develop managers and high potential employees.
- Develop service recovery framework.
- Drive service quality and customer satisfaction.
- Establish business strategies for the business function.
- Establish operational plans for the business function.
- Lead managers to develop organisational and governance strategies.
- Manage compliance with food and beverage hygiene policies and procedures.
- Manage revenue and expenditure.
- Oversee cost control and food purchasing activities.
- Plan and develop menus.
