Customer Service Officer – Social Media (1 year)
- Leading Utilities Group company
- Duration: 12 months extendable/convertible
- Working Location: Kallang Sector
- Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)
Job Responsibilities
- Attend to general utilities and account-related enquiries via customer channels in a professional and timely manner
- Monitor and respond to customers inquiries and comments on social media platforms (e.g. Facebook)
- Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction
- Maintain a positive and professional attitude in all customer interactions
- Any other ad-hoc duties as assigned
Job Responsibilities
- Proven experience in customer service, preferably in a social media or digital environment
- Excellent verbal and written communication skills
- Strong understanding of social media platforms and their respective audiences
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Knowledge of social media management tools is a plus
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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PERSOLKELLY Singapore Pte Ltd
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• EA License No. 01C4394
• Reg No: R23117785 (Lok Ding Hann)
