Customer Service Officer (Digital Contact Centre) (1 year)
- Leading Utilities Group company
- Salary Range: $2,000 - $2,800 (depending on qualifications and experience)
- Duration: 12 months extendable/convertible
- Working Location: Kallang Sector
- Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)
- Up to 3 months bonus per year
Job Responsibilities
- Answer incoming queries and address in a professional and timely manner
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
- Adhoc duties as assigned by Supervisor
Job Requirements
- At least 2 years of experience in contact centre handling voice and/or non-voice channels
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
- Self-directed, able to multi-task, self-motivated and able to work under pressure
- Possess initiative to respond to customer’s needs with a commitment towards service excellence
- Proficient in MS Office applications
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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