The Job
- Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
- Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Achieve individual and team performance KPIs and goals
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Gather customer feedback and sentiments and escalate to the Team Leader for further actions
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlight any potential concerns/ risks and proactively share best risk management practices
Our Requirements
- Minimum 1 year of experience in outbound call centres
- Excellent interpersonal and persuasive skills.
- A good team player with ability to multitask and meets stringent service standards
- Keen to learn and positive work attitude
- Proficient in Microsoft Office
- Meticulous in documentation and fulfillment work
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin
