Duties and Responsibilities
- Greeting all visitors
- Knowledge of dental clinic procedures and notations. This will be trained if no current experience but this is very important.
- Exceptional telephone etiquette
- Proficient in using computers and in Word / Excel applications.
- Handling queries and complaints via phone, email and general correspondence
- Scheduling of appointments
- Attending and actively participating in all Scheduled Clinic Meetings and Huddles.
- Send out appointment reminders and handle patients' SMS / Message replies in a timely manner
- Managing office supplies such as dental products, stationery, equipment and furniture
- Performing ad-hoc administration duties
- Maintaining office services as required (such as cleaners and maintenance companies)
- Receiving and dispatching deliveries when needed
- Assisting with mail as required
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Submission of dental claims vis CHAS, Medisave and Dental Insurance portals.
The following are considered core requirements:
- Organisational skills
- Attention to detail
- Exceptional multitasker
- Excellent communication skills
- Courteous
- Strong customer service skills
- Must be a Team Player
