The Opportunity
- Ensure daily processing deliverables of the region are consistently met
- Monitor team performance and quality of work
- Deliver an exceptional service to all payers and beneficiaries
- Ensure all payment related enquiries are resolved promptly
- Understand the importance of strong financial controls and operate consistently within our regulatory, safeguarding and internal policies
- Maintain cash balances globally to ensure liquidity to meet all deliverables
- Maintaining internal control systems
- Banking, invoicing and credit card reconciliation
- Compliance verification and reporting
- Identify processing inefficiencies, propose and drive initiatives forward to resolve
- Collaborate with internal and external stakeholders to support successful launch of new business and product initiatives
- Ensure the team are trained, operating efficiently and effectively and maintain training documentation
- Help with setting strategic priorities, challenging objectives and monitor progress and KPIs
- Prepare goals and review reports to track key metrics for success and team performance
