Your Career
Sales Operations Analyst, Order Management at Palo Alto Networks resides within the Sales Operations department ensuring the accurate and timely processing of a high volume of purchase orders. You will work out of our JAPAC office and will report to a Sales Operation Manager - Order Management of our EMEA Headquarters.
The role demands incredible attention to detail, the ability to work as part of a team and on one’s own, a desire to learn systems and processes very quickly and the skills to adapt to ever-changing business requirements.
This position requires team members to be available to work extended hours at the end of each month and the fiscal quarter.
Your Impact
- Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system
- Sales Operations Analyst, Order Management (International) receives and processes all types of purchase orders from Palo Alto Networks’ distributors and direct resellers in each of the two assigned regions (EMEA and JAPAC)
- Handle escalation of activities and ensure accuracy on approved quotes
- Review all required documentation are transferred to the back office
- Adhere to contract and licensing terms and recognition policies are met
- Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies and is being placed by an authorized channels distributors and reseller partner
- Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping
- Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping
- Sales Operations Analyst, Order Management as the first point of contact for all escalations concerning Sales Orders require a strong analytical skill and understanding of complex policies and licensing processes
- Collaborate with other external and internal departments to quickly resolve customer concerns
- Interact directly with PAN Distributors, PAN Channels Distributors, PAN Channels and Sales Reps. as required
- Liaises with Sales Rep, Renewal Rep, Deal Desk for opportunities and quotes related issues, with Deal desk for pricing and quotes matters
- Sales Operations Analyst, Order Management may collaborate with Field Sales Ops. NPI Sales Ops. Sales Support, Channels Ops, Product Compliance teams for any operational issues and Data Account team for account registration related issues
- Liaises with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentations, Tracking and communicating any order matters (e.g order status, shipment status, serial number, etc) to both internal and external stakeholders
