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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Operations Support Officer
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Operations Support Officer

Planworth Global Factoring (s'pore) Pte. Ltd.

Planworth Global Factoring (s'pore) Pte. Ltd. company logo

Job Description (Role & Responsibilities)

  • Ensure smooth financial transactions by meticulously verifying invoices and supporting documents submitted by clients for financing. Proactively address any documentation issues to maintain efficiency and client satisfaction.
  • Manage incoming payments from Clients and Customers with precision, facilitating timely processing and accurate allocation of funds. Follow up to obtain payment advice and ensure seamless financial operations.
  • Ensure accurate and neat record-keeping and reconciliation of daily transactions in the factoring system and physical records.
  • Compute and keep track to advise clients on funds available for drawdown and ensure compliance with the terms of the disbursement.
  • Monitor submissions of monthly invoices and contract progress claims by Clients.
  • Provide support to the Relationship Managers in servicing the Clients, eg request for financial accounts, submission of monthly bank statements, computation of late payment charges, preparation of legal documents etc.
  • Prepare and mail monthly statement of accounts and advice to Clients and Customers.
  • Filing of documents to ensure proper housekeeping of documents for easy retrieval.
  • Support team's decision-making by preparing timely and accurate management reports to be submitted to Management, Relationship Manager, and Credit Risk officers
  • Handle bank-related tasks efficiently, contributing to seamless financial operations.
  • Proactively identify opportunities to improve productivity and mitigate operational risks by reviewing and providing feedback on operational processes and workflows.
  • Any other ad-hoc duties assigned by the Department Manager.

Qualifications:

· Ideally experienced with SME Financial products.

· Minimum 4 years of experience, preferably in the finance industry

· Organised and meticulous with strong attention to details

· Proactive and solution-oriented, with a strong work ethic

· Demonstrate professionalism, maturity and confidence in handling diverse tasks

· Ability to work independently and adapt to changing priorities

· Good interpersonal and communication skills, both verbal and written


Benefits and Perks:

· Funding for ongoing learning and development.

· Tech support and provision of company-issued equipment.

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