What the day will look like
Role is primarily to look after the credit control function of several territories and attend to settlement queries.
Credit Control Matters
- Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
- Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team
- Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team
- Perform cash allocation and ensure settlement is made to relevant parties as per procedures
- Resolve reconciliation discrepancies with internal and external business partners in a timely manner
- Ensure that claim and cash call collections are monitored, collected and settled promptly as per procedures. Updates to be provided to clients when required.
- Identify client’s or reinsurer’s behaviour that might impact collections. Escalation of collection difficulties to Team Lead.
- Ensure all queries are responded promptly
- Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate’s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
- Proper risk management on payments and receipts
Adhoc Matters
- Engage actively with Service Advocates for the efficient collection of balances
- Managing stakeholders through presentation of facts and data as well as relationship building
- Stay up to date on system matters affecting day to day operations, service level and outputs
- All other duties as required by the management
Skills and experience that will lead to success
- Bachelor’s in business / Finance or equivalent
- 3-4 years of experience in Credit Control and/or Technical Accounting
- Good written and verbal communications skills in English
- Team player, ability to multi-task, work independently and communicate in a dynamic team environment
- Meticulous and able to multi-task under tight deadlines - exceptional attention to detail
- Proficiency in MS Office including Word, Excel and PowerPoint
- Strong negotiation skills and ability to present to senior stakeholders in a professional environment
