As a Service Support Engineer, you will be maintaining and troubleshooting the hardware infrastructure and systems.
Responsibilities:
· Provide Field Support by carrying out Corrective Maintenance (CM) as a result of failure of the hardware and software.
· Assist to restore the system to its operational condition.
· Support in monitoring and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
· Support in field testing by carry out software testing on the system whenever there is a new software bug fixes and ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
· Provide technical support in managing the spares provisioning, support and test equipment and other tools.
· Assist in undertaking store keeping functions in respect of receipt, issue and disposal.
· Support in carrying out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares.
· Assist in monitoring the end-of-life and end-of-support status of the spares and installed hardware.
· Support in carrying out preventive maintenance on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule.
· Assist in performing calibration, servicing and verification of system configurations and submit the report.
Knowledge, Skills and Experience:
· Diploma / Bachelor’s Degree in IT/Engineering discipline
· Minimally 1-2 years of experience in supporting network, security, server and UPS
· Minimally 1-2 years of experience in supporting mission critical systems
· CCNA Certification is a must
· Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage
· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage
· Ability to cope in a highly pressured fast-paced environment
· Customer orientated with high level of service attitude
· Good listening and analytical skills
· Hardworking, outgoing and enthusiastic
· Positive working attitude
· Team player, and also able to work independently and with little supervision
· Able to thrive in a dynamic environment
· Able to understand the system and architecture diagrams
· Able to understand the user operation environment
· Willingness to pick up new technologies
