Responsibilities:
Key responsibilities include (but not limited to):
Survey Supervision
•Onboard new survey ops officers in workflow processes and questionnaire design as well as any logistical requirements
•Fieldwork briefing and interviewer training exercises.
•Manage daily rosters and leave matters.
Survey Preparation
•Prepare the layout and proofreading of surveys
•Support the programming of the online survey questionnaire in the in-house survey system
•Create and implement validations for the excel questionnaire of surveys
•Test survey validations and rules in the electronic survey platform
•Email electronic copies of the survey to respondents
Survey Fieldwork
•Reporting survey response rate at regular periods so that management/ Stakeholders are well-informed on the progress of the survey fieldwork.
•Double up as a survey ops officer during active survey period
Requirement
•At least a year of experience managing a team of staff processing administrative forms and requests (e.g., surveys, feedback forms, tax returns, form submissions to authorities or to financial institutions) and at least two years of experience in market research customer service, sales, or survey interviewing
•Experience in managing the daily rosters and leave matters of the team of survey ops officers
•Good working knowledge of Microsoft Word and Microsoft Excel; must be comfortable with numbers and formulae in Microsoft Excel
•Guide statistical officers in managing difficult survey respondents.
•Patient, meticulous, detailed, good organizational skills
22C1322
R23115755
