OVERALL JOB RESPONSIBILITY
- To engage customers and/or caregivers to identify their needs and provide them with relevant information and signpost them to the appropriate parties for support
- To provide administrative support for the operations of the Governance and Service Excellence Division
DUTIES & RESPONSIBILITIES
- Provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre of the Enabling Village
- Attend to enquiries relating to SG Enable and other schemes and services
- Support Business Units in first-level screening of application for SG Enable’s schemes and services
- Conduct first level assessment of client’s needs before referring them to the relevant parties for assistance.
- Document the details of enquiries received and advice given
- Assist in compiling the monthly reports for enquiries received by the Information and Career Centre
- Man the inbox for the Information and Career Centre
- Assist in record keeping and archiving
- Assist in updating the escalation list for the points of contact in Business units (BU) for public enquiries
- Follow up with Business Units to close outstanding enquiries
- Provide support for division’s initiatives and events as necessary
- Any other duties highlighted by the Company
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
- Diploma in any discipline
- Able to use MS Office applications
- Customer service experience
- Good communication skills
- Confident in interacting with different stakeholders
- Meticulous
- Mature and able to work independently and in a team
- Service-oriented
This position will be on 1-Year contract in the first instance, subject to renewal or conversion to permanent position.
Send your resume to us via email at [email protected] .
Please state in your detailed resume your :
- current and expected salaries and annual package
- reason for leaving your current employment (if applicable)
We regret that only shortlisted candidates will be informed.
