To develop quality communications solutions of medium complexity to meet customer business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements. The role takes responsibility for solution design inclusive of the underlying technical architecture, service level agreements, overall solution costing, delivery planning and representation of that solution as required. Customer facing activities such as customer presentations and negotiation in conjunction with the account manager is expected.
- Provide presales design support for low - medium level complexity solutions for both new and existing customers requiring Orange Business Solutions, managed networks services or IS contracts in support of sales. Primary focus is on network services.
- Maintain end-to-end solution integrity across the products and services sold to customer.
- Support sales in positioning billable consulting work to customers when such services will facilitate progression towards or closure of Orange Business Services Solutions, large networks, or IS contracts Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
- Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets Contribution to the Knowledge Management - Bid Management Repository Based on specific skills and project assignment work activity could be focused at the regional, territory or local level Secure as required additional resources to accommodate specific customer requirements in accordance with Orange Business Services established processes and policies.
- Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.
- Expected to act in a coaching role and provide support to less experiences team members.
- Financial - in order to encourage skill growth for career development and support expansion / strengthening of teaming the presales consult can have a billable revenue target based on the level and area of subject matter expertise.
Requirements
- Good knowledge in network systems, communications interfaces protocols, circuits, hardware and diagnostic tools.
- Strong technical knowledge in FR, IP and ATM technology
- Strong communication skills in English and local language
- Strong customer service attitude
- Strong presentation skills
- Results oriented
- Excellent diagnostics skills and good ability to resolve problems quickly
- Willing to travel within the Asia Pacific region on short notice
- People management skill
- Good conflict management and negotiation skill
- A relevant degree with minimum 8 years related work experience in customer facing organizations within the telecom/network and IT industry (CCIE preferred but not mandatory)
- Ability to engage and partner with customer at a detailed technical level deliver solutions which provide high value throughout the full life cycle of the contract deliver high value, billable consulting services as appropriate identify and develop key partner and vendor relationships as required to deliver fully integrated solutions
- Experience in deploying call centre solutions and telephony (Cisco, Alcatel and Avaya) will be an advantage
