Job Description:
- Provide daily operational support for IT systems to all users and effectively communicate with them.
- Assist users with troubleshooting and resolving issues related to desktops, laptops, printers, mobile phones, and other IT devices.
- Offer orientation and guidance to users on the operation of common software and IT devices.
- Install and configure software, hardware, and functions according to approved specifications and standards.
- Ensure the smooth operation of IT systems and promptly address any issues that arise.
- Troubleshoot and assist with problems related to systems, networks, printers, and servers.
- Escalate unresolved issues to higher levels of support or liaise with vendors for resolutions.
- Maintain the security and privacy of networks and computer systems.
- Keep IT asset documentation updated.
- Provide support for Microsoft O365, Outlook, SharePoint, Teams, etc.
- Administer Active Directory tasks such as account creation and password resets.
Job Requirements:
- Diploma/Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in providing IT support to users.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to effectively communicate technical information to non-technical users.
- Familiarity with Microsoft Office 365, Outlook, SharePoint, and Teams.
- Proficiency in Active Directory administration, including account management and password resets.
- Knowledge of IT security best practices.
- Ability to work independently and as part of a team.
- Attention to detail and ability to prioritize tasks effectively.
- Willingness to learn and adapt to new technologies and processes.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
