About Us:
Join Our Growing Team!
As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.
The Job:
You will be responsible for providing administrative support and exceptional customer service to ensure a seamless experience for our customers during their visits to our workshop. Constant updates and communicating of information between customer, workshop and workgroups with an exemplary art of communication.
Responsibilities:
- Direct contact point between workshop, customer and supplier
- Coordination with workshop team and other department (i.e. Operation, Leasing/Sales department, etc…)
- Assist, recommend, improve, handle and support the workshop on its day-to-day administration/operation workflow procedurals, customer service, data entry, invoicing, accidents claims, new project and internal control
- Handle customer request and issue work order, customer feedback and coordination work
- In charge of appointment booking and scheduling of job
- Handling of incoming call and outgoing call, including email
- Carry out data entry, document filing and organize orderly
- Managing inventory including keeping track and ordering of spare parts
- Liaising with customers, vendors, suppliers & partners
- Issuing quotation, invoice, cheque and collecting payment from customer
- Update, record and administer the latest Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems
- Implement standard operating procedures (SOP) for workshop to in line with company’s objectives
- Feedback and gather all information pertaining to safety measures in compliance with Workplace Safety and Health Act (WSH)
Requirements:
- Singaporean/Malaysian WP only due to tight quota eligibility
- Bilingual (Mandarin with Chinese speaking customer and English) with local dialects prefer
- With prior experience in vehicle servicing workshop and with experience in dealing with accident claim business will be an advantage
- Able to handle multiple tasks efficiently in a fast pace environment with each moment was precious, efficiency was paramount
- Team player and positive working attitude
