Our client is a leading Multinational Social media company. They are seeking a support operation expert to join an Operations team that will support partners.
Job Responsibilities:
- Provide company partners with a delightful, high touch and effective support experience.
- Onboard partners and serve as primary Ops point of contact.
- Respond to inbound partner inquiries about product features, bugs, etc.
- Troubleshoot complex issues and translate pain points to effectively resolve issue.
- Spot trends in partner issues and communicate feedback to cross-functional teams.
- Operationalize processes to improve partner experience.
- Improve support workflows around issue resolution and product insights.
- Develop product and issue specialisation to improve the quality of support.
- Train new employees on current workflows, standard processes, and internal tools
Job Requirements:
- Bachelor’s degree or equivalent with min 3+ years of experience in IT software support, technical support, operations, customer support or account/partner management
- Experience in the media industry,is desired.
- Experience using Excel and/or basic data & insights tools.
- Strong written and verbal communication skills
- Strong attention to detail
- Proactiveness, adaptability, learning mindset.
- Able to work non-traditional hours (outside of 9am-6pm) occasionally.
If you are keen on this exciting opportunity, kindly ‘Apply Now’.
*Referrals are greatly appreciated*
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