Why Join Us?
· Encouraging Work-Life Balance.
· Good Career Development Opportunities.
· Work with a Small and Vibrant Team.
· Opportunity to Wear Many Hats and Gain Different Sets of Skills.
With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.
Job Summary
The Guest Relations/Events Supervisor is one who is outgoing, motivated, a team player who can also work independently. The responsibilities includes assisting with the Guest Relations/Events and Sales Assistant Manager in discovering new sales prospects, negotiating deals, and maintaining customer satisfaction for continued business. This role will also include general duties within the Guest Relations Team.
Key Responsibilities
· Respond promptly to new enquiries and follow up with clients to address any questions or concerns.
· Develop proposals that align with both the budgetary constraints of the venue and the preferences of the guests.
· Collaborate with the team to deliver events on time and within budget, even when faced with tight timelines or schedules.
· Ensure guest satisfaction by addressing their needs and concerns throughout the event.
· Issue accurate Event Orders and ensure their prompt distribution to relevant stakeholders.
· Resolve any issues that arise during events quickly and effectively, or provide assistance as needed.
· Build and maintain strong relationships with guests to enhance their experience and encourage repeat business.
· Conduct site visits as required to inspect ongoing arrangements and ensure that the needs of the guests and the event are being met.
· Assist the Guest Relations Team with basic duties if necessary, prioritizing event responsibilities as needed.
· Anticipate guests needs and the provision of flawless, profession and upscale guest service experience.
· Keep the line manager informed of all progress and developments related to events.
· Anticipate guests' needs and provide flawless, professional, and upscale service throughout their experience.
· Assist in menu printing as needed for events.
