We are actively seeking top-tier talent capable of bringing expertise as #SafetySpecialist for our client, a leading Software Development company which a trusted community marketplace in the industry.
Responsibilities:
- Understand and integrate core tasks by building rapport with community members and stakeholders.
- Identify and de-escalate crisis situations while managing emotions effectively.
- Implement policies to safeguard community interests and collaborate on policy refinement.
- Handle cases involving safety concerns using trauma-informed approaches.
- Execute emergency plans and communicate them sensitively.
- Summarize incidents, coordinate with support teams, and maintain confidentiality.
- Maintain flexibility in scheduling to meet operational needs.
Qualifications:
- University degree or equivalent
- At Least 3+ years of relevant experience in Customer Service, Safety & Escalation or related fields.
- Background in advocacy, crisis management, or similar roles preferred.
- Strong organizational skills and adaptability to new technologies.
- Excellent communication and interpersonal skills.
- Ability to handle pressure, make quick decisions, and prioritize tasks effectively.
- Proficiency in both English and Mandarin language as this role will be covering the GCR region.
- Open to contract roles for 12 months - renewable!
- Amenable to PM shift likely 1 PM to 10 PM or 2 to 11 PM, 5 days a week includes 1 weekend (ie. Tue to Sat/ Sun to Thur)
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
