We are seeking a highly organised and detail-oriented individual to join our team as a Travel Administration/Operations Manager for our travel agency. The ideal candidate will be responsible for overseeing all aspects of operations, including bookings, logistics, administration, and customer service.
Responsibilities:
- Manage and coordinate all aspects of the booking process, including liaising with clients, vendors, and partners to ensure smooth transactions.
- Handle logistics for travel arrangements, including flights, accommodations, transportation, and activities, to ensure a seamless experience for our clients.
- Oversee administrative tasks such as paperwork, invoicing, and record-keeping to maintain accurate and up-to-date information.
- Develop and implement efficient processes and procedures to streamline operations and improve productivity.
- Monitor and manage budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
- Maintain a high level of customer service, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
- Stay informed about industry trends, regulations, and best practices to ensure compliance and competitive advantage.
- Collaborate with other team members, to coordinate efforts and achieve company goals.
- Continuously evaluate and optimise operations to enhance efficiency, quality, and performance.
Qualifications:
- Bachelor's degree in business administration, hospitality management, or a related field.
- Previous experience in operations management, preferably in the travel or tourism industry.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office.
- Ability to write emails, make phone calls and procure tickets and bookings.
- Leadership abilities and team management experience.
- Problem-solving skills and a proactive approach to challenges.
- Flexibility to adapt to changing priorities and schedules.
- Passion for travel and a commitment to delivering exceptional service to clients.
- Familiarity with England, Malaysia and the USA is a plus as we would like to expand tours there.
- May be required to be responsible for managing tourists, or new potential business opportunities. Proficiency in English, Chinese and Malay Language is appreciated.
