Salary: Basic $9,000 - $10,000
Time: Monday - Friday (9am to 6pm)
Location: Jurong East
Responsibilities:
Technical + Junior management role
- Includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
- Assist the Tier 1 Engineer in resolving the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
- Undertake tickets that are beyond the capability of Tier 1 Engineer.
- Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.
- Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
- Devise technical propositions with validation to address highly challenged situations.
- Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
- Pick up new skillset for work requirements.
- Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.
Technical Competency
Tier 2 must be skilled in the following:
Products Knowledge
- Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
- I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.
Hands-on Skillsets
Hardware Issue / Patching / Vendor Engagement
- Provide remote or physical onsite support to rectify the technical issue.
- Understand the escalation process well enough to provide timely and accurate support to the team members.
Troubleshooting Skillset
Strong troubleshooting Knowledge in:
- Strong technical competency. Able to resolve 70% of the tickets undertaken.
- VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
- First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
- EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
- IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
- Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS o Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
- VRF-based troubleshooting for IP routing and Multicast.
- ACL, AAA, 802.1x, Radius and TACACS+.
- NTP, Syslog, local logging.
- SNMPv2 & SNMPv3 – SNMP polling vs trap.
Mastery of New Technology
- Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
- Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
- Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR)).
- High-level understanding of Cisco ISE for 802.1x and AAA
- Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
- Able to articulate the function of 802.1x and AAA in an operational or failure state.
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Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data
We regret to inform you that only shortlisted applicants would be notified.
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Lon Kei Hin | EA Personnel No.: R23116368
