WHAT’S THE JOB?
Work in co-operation with the business development team and co-ordinates the preparation and issuance of business proposals and contracts, and bookings for guestrooms and/or event venues. Proficient in the application of all sales and catering booking systems and processes to maintain customer profiles. Provide high level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data and also resolving guest issues.
YOUR DAY TO DAY
- Attend to the general sales hotline and all incoming telephone calls within 3 rings
- Acts on guests’ requests, provides initial suggestions on sales enquiries
- Distributes sales leads immediately for responses within 24 hours
- Preparing sales related documents throughout the sales process (e.g. Proposal, Contracts, Corporate Rate Letters, Proforma invoice)
- Understands the systems and process of checking for the availability of guestrooms and event venues
- Proficient in the application of Delphi and Opera systems; maintenance and management of database, including the updating of daily revenues
- Communication and preparation of show room keys and checking of the show rooms
- Preparation / consolidation of overseas sales call schedule / appointments for Sales team
- Work on educational or familiarization groups in co-ordination with the Sales team
- Preparation, requisition and stock control of collateral, printed material, stationery, corporate gifts and promotional items
- Raising the sponsorship letters, vouchers and purchase requisition forms
- Participates in direct marketing assignments
- Assist with the preparation of new products and services as directed and provide guests with information
- Attend the sales-related meetings from time to time, and may be required to take minutes of meetings to be circulated accordingly.
- Other duties as assigned by Director of Sales or the management.
WHAT WE NEED FROM YOU
- Diploma/Degree in Hospitality management or related disciplines
- Minimum 1 year of relevant experience in Operations or Sales in service industry.
- Oral and written fluency in English
- Good communication skills
- Proficient in Microsoft Office applications
- Flexible work approach
- Team player
- Displays initiative
