JOB DESCRIPTION
- Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
- Resolve issues that occur outside work hours whenever needed.
- Other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE
- ITE/Diploma in Information Technology from recognized institutes.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
- Hands-on experience and knowledge in troubleshooting and deploying Windows 10
- Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
- Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
- Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
- Basic Support and Troubleshooting of other desktop software used by the office
- Basic support on iPhone / iPad / Android phones • Knowledge of IT procurement, order and delivery process flow and protocols
- Ability to work effectively in multi-cultural environment
- Ability to deal with ambiguity, negotiation, unorganized situation
- Ability to leverage on available tools such as subscription services, internet or other online services to support functions
- Continuous self-learning and self-initiating
- Provide support of general IT request like VC connectivity/ Mobile Email Activation.
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Ability to plan and prioritize workload without supervision.
- Ability to prioritize, manage and perform under pressure to meet SLA’s.
- Excellent knowledge of Customer Service best practice.
- Willing to work flexibly and with enthusiasm
- Good interpersonal and communication skills, high adaptability and positive attitude are expected.
- A team player with determination to drive to excel.
- Excellent customer service skills.
- Self-motivated with a strong drive to succeed.
Khaty Zainal
Registration No. R22111204
