What you'll do:
As a Level 2 Network Engineer, you will play a crucial role in maintaining the integrity of our client's network infrastructure. You will be responsible for providing operational and administrative support for Cisco products, working closely with network monitoring tools such as OpManager. Your ability to identify, investigate, and analyse issues before they occur will be key to your success in this role. You will also provide second-level support to all incidents, identifying the root causes of incidents and problems. Your excellent communication skills will enable you to liaise effectively with other teams and clients. In addition, you will work alongside automation teams to optimise efforts and automate routine tasks.
- Provide network operational and administration support for Cisco products
- Work with network monitoring tools such as OpManager
- Handle operational tasks to resolve all incidents/requests in a timely manner within the agreed SLA
- Identify, investigate, analyse issues and errors prior to or when they occur
- Provide second level support to all incidents, requests and identify the root cause of incidents and problems
- Communicate effectively with other teams and clients for extending support
- Work closely with automation teams for effort optimization and automating routine tasks
- Establish monitoring for client infrastructure
- Lead and manage all initial client escalation for operational issues
What you bring:
The ideal candidate for the Level 2 Network Engineer role will bring a wealth of experience in network operational and administration support, specifically with Cisco products. You will have strong knowledge of network routing and switching protocols and services, as well as experience with network monitoring tools such as OpManager. Your expertise in Cisco data center technologies, including Cisco Nexus environment, security firepower, ASA firewall, FortiGate firewall and Cisco ISE, will be highly valued. Additionally, your understanding of network security, load balancing and optimization technologies will be crucial to your success in this role. A willingness to work extended hours and perform standby duty after office hours is also required.
- At least 3-5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
- Strong knowledge of network routing and switching protocols and services
- Experience with network monitoring tools such as OpManager
- Strong experience in Cisco data center technologies including Cisco Nexus environment, security firepower, ASA firewall, FortiGate firewall and Cisco ISE
- Knowledge of network security, load balancing and optimization technologies
- Willingness to work in extended hours and perform standby duty after office hour
What sets this company apart:
Our client is an Equal Opportunity Employer with a global culture that embraces diversity. They are committed to providing an environment free of unfair discrimination and harassment. They do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status or other protected category. They place their clients at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
What's next:
Ready to take your career to the next level? Don't miss out on this exciting opportunity!
Apply today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei
