Responsibilities:
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- Build and develop effective client /stakeholder relationships across multiple levels of the organization;
- On-site key point of contact for Facilities in the client’s premises;
- Ensure effective communications and reporting to clients’ on operation matters;
- Evaluate service response time and analyse occupants’ service request trends and suggestions;
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user;
- Pro-actively assist the FM to develop and manage client / business unit relationships ensuring that the expected and consistent service levels are achieved across the sites
- Analyze client service request trends and provide suggestions for improvement. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Lead by example and groom the team in achieving maximum client satisfaction level;
- Preparing weekly, monthly facilities reports;
- Assist the FM to develop and review planned maintenance schedules with maintenance vendors;
- Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
- Ensure critical operations and sites are identified across the region.
- Establish HSSE plan for the account on site.
- Assist the FM to ensure disaster recovery and business continuity planning is implemented and maintained across the sites.
- Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
- Have good knowledge of statutory legislations and requirements
- Managing work orders using a CMMS and analysing maintenance data;
- Any other scope and roles as assigned by the reporting manager.
Requirements:
- Minimum Diploma in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary institute;
- At least 2 years of relevant experiences as a manager in facilities management
- Able to lead independently the team of Facilities Management and properties at site with minimum supervision;
- Excellent client management skills in a corporate environment and a strong team player;
- Proactive and independent;
- Dynamic and multi-tasking capabilities;
- Familiar with CMMS for work order management;
- Fire Safety Manager Certificate.
